ABOUT YOUNET AM

YouNet AM is a member of YouNet Group - A leading Digital Transformation Group for Marketing powered by Technology and Data.

YouNet AM is the pioneering agency in Advocacy Marketing based on Social Data Platforms, which are Social Listening & Social Influencer.

With advanced social data & insights, we truly understand what motivates, inspires, and excites communities, then provide results-driven marketing solutions and maximize our client’s ROI.

We are looking for an Account Manager with a passion for Advocacy Marketing, a strategic mindset, and a sharp eye for project excellence. In this role, you will support the Project Manager by operating key project management processes to ensure the smooth execution of campaigns.

ROLES & RESPONSIBILITIES

CLIENT MANAGEMENT

• • Serve as the main point of contact for clients.
  • Understand client brand, tone, business goals, and target audience.
  • Translate client briefs into actionable campaign strategies focused on advocacy strategy.
  • Build and maintain strong relationships through consistent communication, strategic consultation, and performance reporting.
  • Manage expectations, resolve conflicts proactively, and upsell new services or campaign formats where relevant.
  • Educate clients on best practices in advocacy marketing, creator engagement, and platform trends.

INTERNAL MANAGEMENT

Project & Workflow Ownership

• • Own end-to-end campaign operations from briefing through execution to wrap-up with cross-functional team (Planning, Content Creative, Operations).
  • Coordinate internal resources to meet deadlines and ensure output is on-brand, on-brief, and on-budget.
  • Maintain internal documentation, timelines, and performance dashboards for visibility and alignment.

Risk & Quality Control

• • Monitor campaign health in real time; identify risks early and adjust execution accordingly.
  • Ensure all influencer and user-generated content meets quality and compliance standards before going live.
  • Lead post-mortem reviews with internal teams to identify process improvements and performance gaps.

TEAM DEVELOPMENT

• • Developing 1-2 team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically
  • Understand and support members to perform according to account management KPI set & annual target.
  • Deliver training, coaching or requesting the company to train team members with specific skill sets or knowledge.
  • Responsible for team member’s performance and ensuring their level up ability. 
  • Pioneer leading innovation projects at department level. Be exemplary for a proactive and disciplined attitude.

Report to: Account Head
Promotion: Can be promoted to Senior Account Manager

REQUIREMENTS

Experiences & Knowledges

• • Have at least one year at the same position & at least 5 years experience in related fields.
  • Significant experience in professional client relationship management.
  • Has ability to work independently and supervise a team of 2-3 Account Executives/Senior Executive
  • Have experience in managing a team
  • Integrated marketing communications
  • Social Media Marketing & Influencer Marketing
  • Social Listening & Social Analytics is a plus

Skills

• • Excellent written and oral communication skills, presentation skill (both Vietnamese & English)
  • Good analytical and organizational skills
  • Effective team management capabilities 
  • Account planning & management
  • Negotiating & convincing skills
  • Project operation & organization

Personality

• • High Emotional Intelligence
  • Active learning & self-improving every day