Job description
ABOUT BUZZMETRICS
Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.
Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver better business outcomes through the understanding value of online voices.
Buzzmetrics is rapidly expanding and we are looking for steady and analytical professionals to help support our growth.
We are looking for a proactive and passionate Social Media Researcher to join our dynamic team. If you are excited about social media trends, data analysis, and providing strategic insights to drive business outcomes, we’d love to meet you!
The Research Supervisor is responsible for leading a team of researchers in day-to-day execution, ensuring project quality, workflow efficiency, and delivery excellence. This role acts as a bridge between the execution team and client-facing functions, overseeing research logic, mentoring juniors, and maintaining consistent research quality across all outputs.
JOB DESCRIPTION
Project Delivery Leadership (35%)
- Take full ownership of insight report quality: from data alignment to recommendation clarity.
- Review and coach team members on storylines, visual logic, and tone of voice.
- Ensure reports go out sharp, on time, and aligned with client expectations.
Team Management & Workflow Allocation (30%)
- Allocate tasks and manage daily workload for Executives and Seniors.
- Track team progress, troubleshoot bottlenecks, and ensure on-time delivery.
- Act as the first escalation point when challenges arise — internally or externally.
Technical Guidance & Upskilling (20%)
- Provide hands-on coaching in data interpretation, chart storytelling, and insight logic.
- Join client calls to present or explain key parts of the report.
- Help transition junior team members into confident, client-ready researchers.
Cross-team Collaboration (15%)
- Work closely with Account & Data teams to clarify objectives and align deliverables.
- Be the “bridge” who understands both the client’s business needs and the language of data.
JOB REQUIREMENT
Education/ Knowledge
- Bachelor’s degree in Marketing, Communications, Data Analytics, Social Media, or a related field
Skill
- Communication Skills
- Organizational Planning Skills
- Analytical Skill
- Client Relations
- Presentation Skills
Experience:
- At least 3-4 year experience in marketing field or related position
Personality: A leader to lead people and projects — not just execute them, including:
- Calm under pressure, solutions-focused, and reliable
- Strong ownership mindset — treats project quality like a personal KPI
- Enjoys managing people and helping them grow
- Balances process efficiency with flexibility for change
- Has natural leadership instincts but stays humble and supportive
- Communicates clearly, both with team and clients
Others:
- Fluent in Vietnamese and good command of English especially writing
- Proficient in Microsoft Excel & Powerpoint and Google Spreadsheet & Slides
COMPANY BENEFITS
- Competitive salary, 13th month salary.
- Premium healthcare insurance (for Senior level).
- 12 days of annual leave & 5 days of sick leave.
- Performance appraisals every year.
- Standard health check.
- Company trip, Year end party, Team building.
- Occasion-based offerings: Birthday, wedding, maternity, …
- Parking support.
- Equipment for work (PC / laptop).
- Free in-house entertainment facilities: football, book tree, coffee and snack.
- Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
- Professional and Friendly Working Environment, chance to attend employee’s training and development programs.
