ABOUT BUZZMETRICS

Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.

Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver better business outcomes through the understanding value of online voices.

Buzzmetrics is rapidly expanding and we are looking for steady and analytical professionals to help support our growth.

Under the leadership of Research Supervisor, Senior Executive is responsible for the execution, managing and delivery of advanced projects and is expected to maintain client relationships through quality servicing and day-to-day administration of client service, coordinating on analysis and reporting of assigned research projects.

ROLES & RESPONSIBILITIES

1. Customer Success

• Maintain and develop the relations for mutual benefits between the Company and Clients 
• Be the daily contact with Client assigned
• Provide quotation/ proposals based on client‘s briefs & requirements with peformance KPI to be delivered
• Ensure PnL and Profit optimization for the Business as per assignment from Line Manager
• Contribute to team‘s sales pipeline & conduct clients meeting as required
• Attend and present in a meeting with clients to sell the proposals 
• Ensure all deliverables insightful and actionable according to Client‘s expectation
• Match the Company services & Clients expectations for a long-term partnership
• Participate in the industry meetings, forums like MMA, BSI Awards when required
• Drive award submission for client‘s recognition

2. Collaboration across internal and external teams   

• Build the imagery of Buzzmetrics about expertise & leadership through discussions during the meetings or market analysis presentations
• Represent clients to manage research projects with internal stakeholders
• Internally support in compliance and improvement of service quality (people, processes, reports,...) through constructive feedback to the team based on research & marcom knowledge
• Propose initiatives in developing new products or enhancing the process through understanding the needs of customers and competitors

3. System & Operation excellence

• Develop comprehensive data tracking for different JBP clients
• Input & update Sales pipeline in CRM and the Company platforms 

Report to: Client Partnership Senior Manager                   
Promotion: Can be promoted to Client Partnership Supervisor

BENEFIT 

• Basic salary, 13th salary and Bonus
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

REQUIREMENTS

Education: BA of economics, business administration, marketing

Knowledge: Understand thoroughly the fundamentals & correlation of brand strategy, communication strategy & social media platforms, research

Skills & Competencies:

• Strong leadership (for client & internal)
• Strong analytical skills with the ability to interpret social data and translate it into actionable insights.
• Excellent communication and presentation skills, with the ability to explain complex data in simple terms.
• Excellent command of English both written and spoken
• Deep understanding of marketing principles, consumer behavior, and the role of social media in modern marketing strategies.
• Ability to think strategically and develop long-term plans that align with clients’ business goals.
• Strong project management skills, with the ability to manage multiple projects and deadlines effectively.

Experience:

• Experience in marketing, communication, social media, market research or consulting in 4 years at least
• Maturity to deal with complex situations and briefs
• Experience in managing & competing priorities, duties and/or projects

Personality:

• Growth mindset
• Entrepreneurship
• Independent, determined; problem-solving first mindset
• Strive for delivery excellence
• Collaborative mindset – willingness to help others and ask for help when needed