ABOUT YOUNET MEDIA

YouNet Media is a member of YouNet Group - The leading SocialTech Group creating value for enterprises by applying Social Technologies in a variety of business areas including sales, marketing, and operations.

YouNet Media is the leading Social Media Analytics platforms & services in Vietnam, owning Social Suite with SocialHeat (the No.1 Social Listening platform), SocialLift- (the largest influencer analytics platform) and SocialTrend (the first social trend tool). 

We are the perfect blend of proven TECHNOLOGY & RESEARCH/ ANALYSIS EXPERTISE along with in-depth CONSULTING SERVICES, we are proud to be a trusted partner of more than 500 global & top local brands in Vietnam (ex: Nestle, Samsung, Yamaha, Prudential, Manulife…).

ABOUT THE JOB

Under the leadership of Head of Client Partnership, the Client Partnership Manager is responsible for building, maintaining and developing partnership with clients of YouNet Media. The main responsibility is to ensure client satisfaction and retention through:

• • Build and strengthen relationship with clients
  • Achieve target of client portfolio and revenue
  • Manage services quality
  • Upgrade and develop product

JOB DESCRIPTION

Enrich business growth (50%)

• • Achieve target of the retained client groups
  • Update knowledge about market, clients and competitors
  • Analyze client groups and participate in building strategies to exploit market potential, especially the premier and strategic partners
  • Proactively create and maintain relationships with the clients
  • Continuously monitor and have timely solutions to ensure the business performance set by the company for the clients

Deliver consultancy to client & internal teams to ensure service quality (25%)

• • Explore needs of the premier and strategic partners to advise them to apply YouNet Media‘s solutions
  • Build the imagery of YouNet Media about expertise & leadership through discussions in solution consulting meetings or market analysis presentations
  • Represent clients to manage research projects with YouNet Media
  • Internally support in compliance and improvement of service quality (people, processes, reports,...) through feedback to the team based on research & marcom knowledge
  • Propose ideas in developing new products through understanding the needs of customers and competitors

Manage operation excellence (25%)

• • Support to upgrade working process
  • Monitor to detect and propose timely solutions to ensure the department‘s operating quality
  • Manage P&L of the assigned client groups

Promotion: Potentially promoted to Client Partnership Director

Report to: Head of Client Partnership

Benefit:

• • Competitive salary, 13th month salary, sales commission
  • Premium healthcare insurance
  • 12 days of annual leave & 5 days of sick leave
  • Performance appraisals and promotion every year
  • Standard health check
  • Company trip, Year end party, Team building
  • Occasion-based offerings: Birthday, wedding, maternity, …
  • Parking support
  • Equipment for work (PC / laptop)
  • Free in-house entertainment facilities: foosball, book tree, coffee and snack

REQUIREMENTS

Education:

• • BA of economics, business administration, marketing
    

Knowledge:

• • Understand thoroughly the fundamentals & correlation of brand strategy, communication strategy & social media platforms, research

Skill:

• • Strong leadership (for client & internal)
  • Logical thinking and critical thinking
  • Be able to communicate and explain things simply, logically
  • Superior communication skills for internal communication and client-facing situations
  • Strong time-management and organizational skills
  • Excellent command of English both written and spoken
  • Be able to cooperate smoothly with internal teams
  • Be able to handle pressure

Experience:

• • Experience in marketing, communication, market research or consulting in 4 years at least
  • Maturity to deal with complex situations and briefs
  • Experience in managing & competing priorities, duties and/or projects

Mindset/Attitude:

• • Growth mindset
  • Entrepreneurship
  • Independent, determined; problem-solving first mindset
  • Strive for delivery excellence
  • Collaborative mindset – willingness to help others and ask for help when needed

WHY YOU SHOULD APPLY TO THIS POSITION?

• • You’ll work for the leading company providing data analytics for marketing and sales, well-known for products on Social Listening and Influencer Platforms - where you can leverage the strength of the customer base, gain industry experience, improve knowledge and skills while working with the most demanding Clients.
  • You‘ll work in an environment with a clear workflows, frameworks, and support from other specialized departments.
  • There are numerous opportunities for promotion and rotation among group member companies, as well as joining or starting new businesses.
  • Besides the benefit commensurate with the contribution, you will receive training activities on mindset, skills, serving for self-development.