ABOUT MANGO DIGITAL

Mango Digital is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.

Mango Digital is the pioneering Creative Agency powered by data intelligence.

Our competitive edge is rooted in data intelligence. To provide results-driven marketing solutions and maximize our client’s ROI, we offer in-depth insights into social user behavior, barriers, and triggers to enhance planning efforts. Moreover, we provide comprehensive SocialTrend analysis to facilitate brand-user engagement and meticulous identification of a pool of qualified social users for precise targeting.

ABOUT THE JOB

We are looking for an Account Manager to manage multiple projects and meet client’s expectations. Additionally, you will play a key role in helping Mango Digital build and strengthen relationships with clients, earning their respect and trust, and ultimately enhancing our client retention.

ROLES & RESPONSIBILITIES

ACCOUNT: 80%

Client Services

• • Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values.
  • Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
  • Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
  • Manage client expectations and satisfaction on high standards on every campaign.
  • Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms.
  • Leading a team to provide the utmost level of client service. 
    

Project management

• • Collaborate with internal team to develop plan and lead presentations
  • Account-manage and deliver end-to-end digital campaign and project performance.
  • Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Director/Managing Director.
  • Identifying and resolving issues before they arise.
  • Completing projects to a specific schedule and within an agreed budget & KPI.
  • Using your communication skills to push clients, and the internal team, creatively and strategically
  • Work collaboratively with other internal teams, including Planning, Creative, Community, Media and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
  • Control project P&L  to ensure the required profitability for Agency
  • Develop case studies that build the agency’s credential and reputation.
    

Team development

• • Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
  • Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
  • Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.
    

BUSINESS: 20%

Current Client

• • Gaining trust and maintaining good relationships aim to promote the expansion of business with existing clients.
  • Creating opportunities to grow business in terms of revenue on assigned accounts.
  • Consulting client to the right direction based on agency’s capabilities and client’s need.
    

New Client

• • Supporting Account Director & Managing Director to approach new clients for selling.
  • Acquiring new clients and new services for the agency is PLUS.
    

Report to: Account Director

Promotion: Can be promoted to Senior Account Manager

BENEFIT

• • Competitive salary, 13th month salary
  • Performance-based annual Bonus
  • Performance appraisals and promotion every year
  • 12 days of annual leave & 5 days of sick leave
  • Standard health check and Premium healthcare insurance
  • Company trip, Year end party, Team building
  • Occasion-based offerings: Birthday, wedding, maternity,…
  • Parking support
  • Equipment for work (PC / laptop)
  • Free in-house entertainment facilities: table football, book tree, coffee and snack.
    

REQUIREMENTS

Experiences & Knowledge:

• • At least 5 years digital agency in account management experience or related field.
  • Good account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…).
  • Significant experience in professional client relationship management.
  • Excellent project management skills, with experience of managing budgets, human resources and schedules.
  • Ability to manage multiple projects at a time while paying strict attention to detail and budgetary restraints.
  • Has ability to work independently and supervise a team of 1-2 Account Executives/Senior Executive.
    

Skills:

• • Excellent written and oral communication skills, presentation skill (both Vietnamese & English).
  • Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently.
  • Good team working skills and the confidence to lead and motivate a team (not only Account team but whole project team also).
  • Good analytical and organizational skills as well as communication skills.
  • A persuasive and confident approach to creative projects.
    

Personality:

• • Proactive, positive attitude, creative thinking, strong problem solving/ troubleshooting  skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
  • Be able to perform under high pressure to meet deadlines and demanding targets.