Job description
ABOUT BUZZMETRICS
Buzzmetrics is the pioneering company in applying market research methodologies to social media since 2013. With over a decade of experience, we specialize in connecting and analyzing social media conversations and e-commerce data, helping brands uncover meaningful consumer insights. By integrating these data sources, Buzzmetrics provides a holistic view of consumer behavior — empowering businesses to make smarter decisions and optimize their strategies for Digital Commerce success.
We are looking for a proactive and passionate Research Manager to join our dynamic team. If you are excited about social media trends, data analysis, and providing strategic insights to drive business outcomes, we’d love to meet you!
Research Manager is responsible for the execution, managing and delivery through quality servicing and day-to-day administration of client service, coordinating on analysis and reporting of assigned research projects, with guidance from senior level, contributing to the team success.
As a Research Manager, you‘ve advised clients, built teams, and delivered complex campaigns or research projects. At this time you‘re looking for a space to shape insight capability, mentor future leaders, and drive strategic value for brands through social intelligence. This role is your chance to grow from people manager to thought leader.
RESPONSIBILITIES
Client Ownership & Strategic Direction (35%)
- Oversee strategic research delivery across key clients — ensuring relevance, depth, and business value.
- Consult clients directly on communication strategy, brand tracking, and crisis signals.
- Handle senior client escalations with confidence and solution-oriented thinking.
Operational Excellence & Profitability (30%)
- Monitor team bandwidth, project health, and resource planning across the team.
- Optimize delivery cost vs. value and ensure commercial efficiency.
- Collaborate with Client Partnership & Customer Acquisition teams for project scoping & pricing.
Team Development & Leadership (20%)
- Lead a team of Supervisors, Seniors, and Executives — build their capability roadmap and set performance standards.
- Champion a feedback culture and learning mindset.
- Mentor talent into future leaders — not just deliverers.
Product & Insight Innovation (15%)
- Co-develop new frameworks, research models, and strategic reporting formats.
- Elevate our positioning from service provider to thought partner.
- Contribute to cross-team R&D and solution development initiatives.
REQUIREMENTS
Education/ Knowledge
- Bachelor’s degree in Marketing, Communications, Data Analytics, Social Media, or a related field.
Skill
- Comfortable owning high-value client relationships & mentoring multi-level teams.
- Fluent in translating data into business implications.
- Skilled in stakeholder management, team motivation, and strategic planning.
- Strong business acumen, structured thinking, and bilingual proficiency (Vietnamese & English).
Experience
- 4–6+ years in Research/Account Management with proven leadership & consulting experience.
- Have an experience in social listening is an advantage
- Previous market research exposure is an advantage
- Any other experience to prove that you can do the job well
Personality: A Strategic thinkers who want to shape a team, own senior client relationships, and build long-term value from insights:
- A natural leader who develops others and builds trust
- Thinks both short-term (project delivery) and long-term (team capability, account growth)
- Sharp in business thinking — understands trade-offs between insight depth, time, and cost
- Confident in high-level client consulting and internal decision-making
- Collaborative, yet decisive when needed
- Growth-oriented — sees each project as a learning opportunity for the team and business
BENEFITS
- Competitive salary, 13th month salary
- Premium healthcare insurance (for Upper Senior level)
- 12 days of annual leave & 5 days of sick leave
- Performance appraisals and promotion every year
- Standard health check
- Company trip, Year end party, Team building
- Occasion-based offerings: Birthday, wedding, maternity, …
- Parking support
- Equipment for work (Laptop)
- Free in-house entertainment facilities: football, book tree, coffee and snack
- Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market
- Updates, Market Information and Trends…
- Professional and Friendly Working Environment, chance to attend employee’s training and development programs
