ABOUT YOUNET ECI

YouNet ECI is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.

YouNet ECI is a leading company in e-commerce market data analysis serving brands in Vietnam with the most in-depth information.

JOB DESCRIPTIONS

1. Client Satisfaction Management:

• • Establish and maintain trustful relationships by collaborating across business units and departments to foster trust, commitment, accountability, and results
  • Work proactively and collaboratively to ensure and validate that the output back from operational algorithms meets the client business requirements
  • Meet with external and internal clients to understand their needs/requirements and educate on product capabilities
  • Serve as the single point of contact for Data Quality of all countries, especially if questions arises
  • Implements, follows, and enhances data processing standard procedures and processes.
  • Responsible for always on database delivery and accommodate client change requests

2. Team Management & Development:

Culture Building

• • Be a driver of transformation and change.
  • Develops and promotes a service- and performance-oriented culture within the team.
  • Clearly communicates business goals and direction to the teams.
  • Drive and role-model an empowered and engaged high performance culture within the team and operations as a whole focused on data supply and quality.
  • Ensures professional workload management, monitors workload, and optimizes staff utilization that meet Business/ Client needs

Team Development

• • Provide guidance and coaching to your direct reports and teams.
  • Lead, mentor, and develop a team of data specialist, including overseeing daily workload and providing career development opportunities
  • Participate in regular review/feedback of systems, procedures and any operation concerns with the end goal of improving productivity and cost efficiency

3. P&L Management:

Data Processing Efficiency

• • Take ownership for analyzing and evaluating business processes leading into actions to streamline processes, to improve operational efficiencies and to identify opportunities for reducing operational costs.
  • dentifies and implement efficiencies in the workflow/structure
  • Build and use knowledge of industry trends to identify opportunities to improve processes either through general improvements or via new technologies

Cost Management

• • Responsible for the operation unit budget, monitors key metrics

JOB REQUIREMENTS

Education: College or Bachelor degree in any majors, business & data related is plus

Qualifications:

• • Background within the Market Research industry
  • Strong understanding of operations processes and KPIs
  • Background in Change Management and Transformation

Skill:

• • Leadership - ability to lead and guide diverse team effectively, motivating employee, drive progress, create a positive and productive environment towards business goals.
  • Culture Awareness and Sensitivity - ability to adapt and communicate effectively with team members from different cultures.
  • Project Management - responsible for data output meet Client/ Business‘s expectation
  • Financial Acumen - Budget and Cost Control implementation

Experience: 8+ years of experience in operations and a proven track record of managing teams in a matrixed environment.

Personality:

• • Details oriented
  • Organized and Systematic
  • Adaptability and Flexibility
  • Client Focused and Result Oriented
  • Leadership and Motivational
  • Integrity
  • Curiosity and Continuous Learning

BENEFITS

• • Competitive salary, 13th month salary, Management bonus
  • Premium healthcare insurance (PVI Insurance)
  • 12 days of annual leave & 5 days of sick leave
  • Standard health check
  • Company trip, Year end party, Team building
  • Occasion-based offerings: Birthday, wedding, maternity, …
  • Parking support
  • Equipment for work (PC / laptop)
  • Free in-house entertainment facilities: football, book tree, coffee and snack
  • Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
  • Professional and Friendly Working Environment, chance to attend employee’s training and development programs