Operations Manager

Salary: Negotiation

Department: Others

Company: YouNet AM

Application deadline: 06/01 — 15/03/2022

Job description


YouNet AM is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.

YouNet AM is the pioneer Advocacy Marketing agency in Vietnam, powered by market-leading Social Listening & Social Influencer platforms.

With advanced social data & insights, we truly understand what motivates, inspires and excites communities, then provide results-driven marketing solutions and maximize our client’s ROI.



As a fast-growing company, we are looking for a Operations Manager who will execute the company‘s DATA-DRIVEN OPERATIONAL STRATEGY to align with business objectives. As an ideal candidate, your organizational, communication, and leadership skills are second to none, and you enjoy developing solutions that push innovative boundaries.



Develop, execute & track operational excellence strategy to enhance company productivity and improve service quality.

Financial (10%)

    • Manage, control & optimize projects‘ P&L to achieve the company‘s business objectives.

Customer (20%)

    • Connect, drive, lead functional departments to optimize projects‘ KPI & maximize customer experience.

Learning & Development (30%)

Coordinate with the HR department to:

    • Build & develop the annual training program to improve core employees‘ capabilities.
    • Develop & deliver company culture into daily operations.

Internal Processes (40%)

    • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
    • Analyze current operational processes and performance, research & implement solutions, tools or anything needed for continuous improvement.
    • Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.


Report to: Managing Director

Promotion: Can be promoted to Operations Director, Managing Director


    • Competitive salary, 13th month salary, annual bonus, ESOP.
    • Premium healthcare insurance
    • 12 days of annual leave & 5 days of sick leave
    • Performance appraisals and promotion every year
    • Standard health check
    • Company trip, Year end party, Team building
    • Occasion-based offerings: Birthday, wedding, maternity, …
    • Parking support
    • Equipment for work (PC / laptop)
    • Free in-house entertainment facilities: foosball, book tree, coffee and snack




    • Bachelor‘s degree in economy, marketing, business.


    • Advanced Digital Marketing.
    • Business English.
    • Social Media trends.


    • Problem solving
    • Leadership
    • Systems thinking
    • Critical thinking


Minimum 3 year experience in:

    • Account Manager/Director.
    • Operations Manager.

Mindset / Attitude:

    • Data-driven mindset, finance mindset, entrepreneur, open-minded mindset



    • Please send your CV in English and PDF format.

Application form

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